We have 2 years warranty on all NeatoMate accessories. If any items found defective at your side, we offer free replacement with your next order at our cost. But a picture or video is necessary from the customer to show the defective items to us.
We offer 2 days fast shipping for items we have in stock when we receive the confirmation of order from customer. For items we don’t have in stock, we will ship out within 7-10 days. For urgent orders without stock, we will ship out within 3-5 days.
Thanks for ordering with us, we are happy to accept payment methods like T/T and PayPal. For some big orders, we suggest to use T/T as the first choice. For some samples and small orders, we would prefer using PayPal as the first choice.